FREQUENTLY ASKED QUESTIONS

Question: What is the purpose of this event?

Answer:
DealMaker Australia is a networking event for Advertisers and Publishers in the Rakuten Advertising Network. Meetings focus on driving sales for Advertisers and commissions for Publishers. It’s also an opportunity to learn about the Rakuten Advertising Network and the performance marketing industry overall.

Question: Why am I having trouble registering online?

Answer:
Admission is limited to Rakuten Advertising clients, partners, and invited guests. To confirm your invitation status, please verify your name and email. Occasionally, our records may be outdated. If you’ve received an invitation but are having trouble registering, contact events@rakuten.com so we can update your information.

Question: How can I invite my colleague or partner to Rakuten Advertising DealMaker Australia?

Answer:
If you know a colleague or valued partner who would benefit from attending, please send their name and contact information to events@rakuten.com.

Question: How can I invite an industry friend to Rakuten Advertising DealMaker Australia?

Answer:
Rakuten Advertising publishers are eligible for one additional complimentary ticket for an eligible “plus one.” This includes advertiser contacts who are not currently on the Rakuten affiliate network.

Question: How do I access the networking community?

Answer: The networking community is available online and via the Rakuten Events app. You must be opted-in to the community to schedule meetings and send messages. For further information visit our Swapcard FAQs

Question: What is the registration cancellation policy?

Answer:
Cancellations for Rakuten Advertising DealMaker Australia must be submitted in writing prior to Friday, 25th July 2026. No refunds or substitutions are available after this date. We recommend transferring your pass to a coworker before the deadline. If a complimentary pass holder does not check in, transfer, or cancel, a $50 no-show fee will apply. Submit changes via email to events@rakuten.com.

Question: What is PartnerSpace Passport Party?

Answer:

Enjoy lunch while exploring the PartnerSpace Passport Party! Visit Featured Partner Sponsor tables, participate in interactive activations, and collect passport stamps for a chance to win big prizes at the After Party. Attendees must collect passport stamps from at least 75% of participating sponsor tables to be eligible for the drawing. Contact events@rakuten.com for more details on becoming a PartnerSpace sponsor!

Question: How do I obtain a press pass?

Answer:
To request a press pass, please email events@rakuten.com.

Question: What is the conference dress code?

Answer:
Smart Casual – comfortable yet professional attire is recommended.

Question: Who is Rakuten Advertising?

Answer:
Rakuten Advertising delivers performance-driven, brand-driven, and people-driven ad solutions that help the world’s top brands connect with highly engaged audiences—from first impression to final sale. Backed by Affiliate Intelligence, cutting-edge technology, global media properties, and the industry’s largest high-quality partner network, we craft strategies and experiences that drive engagement, sales, and loyalty.

A leader in the industry since its inception, Rakuten Advertising is a division of Rakuten Group, Inc. (4755: TOKYO), one of the world’s leading internet services companies. Headquartered in San Mateo, California, we have offices across EMEA, APAC, LATAM, and North America. Learn more at RakutenAdvertising.com.